If you are going to the ATM, the National Commission for the Protection and Defense of Financial Services Users (Condusef) has some tips that will be useful.
In a statement the agency advises:
Make sure that there is no foreign or foreign element installed in the slot on the ATM card.
The keyboard must be covered by hand when entering the Personal Identification Number (PIN).
For no reason accept the help of strangers to carry out operations at the cashier.
ATMs located in dark and sparsely populated places should be avoided.
Use only those located in bank branches of the issuing bank to avoid paying commissions.
Condusef reminds users that if ATMs from different issuing banks are used, commissions should be displayed on the screen, with the purpose of deciding whether or not to accept the transaction.
At all times, receipts must be kept to verify and verify transactions that appear on the statement, and to detect any anomalies in a timely manner.
Process to file complaints ...
In case the ATM does not give the money or is incomplete, the user will have to communicate with the financial institution to report it and to ensure that they have identified the number of the cashier and institution responsible for it.
Condusef clarifies that at the time of filing the complaint a folio is provided and the time to be waited for the reimbursement to be reflected in the account, once the inquiry is concluded; in case of a refusal on the part of the bank, it will have to go to the Condusef immediately.
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